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Frequently asked questions

What identification is acceptable?

There is an extensive list and it will depend which group you fall into. A member of our staff will advise you.


What is the council tax band of the property I am interested in?

You can find it by looking on -


How do we pay our bond and first month rent?

These need to be paid directly into our account, please contact a member of staff for our bank details, all future rent must be paid by standing order.


Can I change my payment date?

Yes, this can be arranged my contacting a member of staff for information.


What age do tenants need to be added to the tenancy?

At the age of 18 they must be on the tenancy.


Do you accepts pets?

Animals are at the landlords discretion, we would only accept one dog or one cat. An additional amount of £200 would need to be added to the bond for a dog or a cat.


Am I responsible for maintaining the garden?



Am I allowed to smoke in the property?

No this is not allowed


Can I decorate or make changes to the property?

You can only decorate or make changes to the property with the landlords permission


Throughout the tenancy do I need to give access to the property at any time?

Yes for gas checks and property inspections and any maintenance issues, you will be notified of the date prior to this access being required. Please note, failure to allow access could result in your tenancy not being renewed and a charge.


Who is responsible for repairs?

The landlord is responsible for maintaining the property in a good state of repair, contact a member of stage to arrange this. If the damage is caused by yourself you would be expected to pay the cost of putting it right. 


When do I give notice to leave the property? 

We require one months notice from your next due date. Please be aware that if you are in a fixed term tenancy you are liable for the rent and all utility bills until the fixed term ends. Once notice has been issued we will require access to the property to carry out any viewings.


Can I use my bond to pay my last months rent?

No this is not the purpose of the bond. You must make all your rent payments on your due date.


What if I can't pay my rent?

If you have any problems regarding paying your rent please contact the office to discuss this matter further.

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